Terms & Conditions

CONNECTFLOOR is a trading name of Vinyl Flooring Repairs Ltd, a company registered in England and Wales (company no. 17068974). Registered office: 350-352 London Road, Portsmouth, PO2 9JY.

CONNECTFLOOR is a lead-matching platform covering all flooring disciplines, connecting customers and businesses with independent, self-employed floorlayers and contractors (“Contractors”). The platform carries two kinds of opportunity: repair leads (customers or businesses needing a flooring repair) and flooring labour opportunities (businesses and companies posting a free labour requirement to find floorlayers and subcontractors). CONNECTFLOOR is not the contractor carrying out any repair or installation work, and is not a party to any agreement, contract, or transaction between a customer or business and a Contractor.

Any quote, price, scope of work, warranty, or guarantee is agreed directly between the customer or business and the Contractor. CONNECTFLOOR does not supervise, direct, or control the work performed.

Posting a repair job is free. You confirm that the information and photos you submit are accurate and that you are entitled to arrange repair work at the property.

Your contact details are hidden from contractors until a contractor pays to unlock the lead, or an active CONNECTFLOOR member accesses them as part of their membership. You are under no obligation to accept any quote or engage any Contractor.

Posting a labour requirement is free and no account is required. You confirm that the information you submit is accurate and that you are authorised to post the requirement on behalf of your business.

Your company and contact details are not published openly on the platform. They are released only to active CONNECTFLOOR members, never to pay-as-you-go or free floorlayers, and never in return for an individual unlock fee.

CONNECTFLOOR membership is £29 per month (currently offered at a launch rate of £14.50 per month for the first 2 months, then £29 per month), billed by Stripe on a recurring basis. You can cancel at any time; access continues until the end of the paid period.

Membership grants unlimited repair lead unlocks, full access to company and contact details on flooring labour opportunities, and matching alerts. No individual unlock fee is charged to members for labour opportunities. Repair leads remain available to non-members on a pay-per-unlock (£15) basis.

Contractor accounts are reviewed and approved manually. Contractors must be appropriately insured, competent to carry out the work they accept, and must comply with all applicable laws and regulations.

Contractors act as independent businesses. Nothing in these terms creates an employment, agency, partnership, or joint venture relationship with CONNECTFLOOR.

Contractors pay a flat fee of £15 per lead unlock, processed securely by Stripe. The fee grants access to the customer's contact details for that job only. It is not a commission, and it does not guarantee that the customer will respond, accept a quote, or award the work.

Unlock fees are non-refundable except where a lead is found to be materially inaccurate or fraudulent, at our discretion.

A Registered Floorlayer is someone who has created a CONNECTFLOOR account. Registration is not vetting, approval or endorsement, and paying for membership never produces verification.

A floorlayer may apply for ConnectFloor Verified status by submitting evidence such as identity details and proof of identity, public liability insurance and its expiry date, relevant qualifications (for example NVQ or CSCS where applicable), years of experience and specialisms, photos of previous work, trading or business details and references. Every application is reviewed manually by CONNECTFLOOR. Verification may be approved, rejected, subject to a request for further evidence, or suspended or revoked at our discretion.

ConnectFloor Verified means specified identity, insurance and trade evidence has been reviewed by ConnectFloor. Verification does not guarantee workmanship, availability or suitability for a particular project.

Where insurance evidence expires, the badge is withdrawn automatically and the floorlayer moves to pending renewal until fresh evidence is reviewed. Always check that a floorlayer is suitable for your specific project, and confirm cover and pricing directly with them before work begins.

Reviews can only be left by a customer linked to a genuine CONNECTFLOOR job, through a single-use invitation. Floorlayers and businesses cannot delete reviews; a review believed to be abusive, fraudulent or inaccurate can be reported to us for investigation, and we may remove it. A public star average is only shown once a profile has a minimum number of published reviews.

We keep an internal record of complaints and incidents relating to a floorlayer. These records are private by default; a complaint on its own is not a finding of wrongdoing. Following investigation we may record an outcome, issue a warning, or suspend an account or its verification.

We carry out reasonable checks on contractor applications, but we do not warrant the quality, workmanship, qualifications, insurance status, or conduct of any Contractor. Listing on CONNECTFLOOR is not an endorsement or guarantee.

To the fullest extent permitted by law, CONNECTFLOOR is not liable for any loss, damage, defect, delay, injury, cost, or dispute arising from work carried out or quoted by a Contractor, or from any agreement between a customer and a Contractor. Claims relating to the work must be raised directly with the Contractor.

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud. Where liability cannot be excluded, our total liability to a contractor is limited to the unlock fees paid for the job in question.

The platform is provided on an “as available” basis. We do not guarantee uninterrupted access, a minimum volume of leads, or that any job will result in work.

You must not misuse the platform, submit false or duplicate jobs, scrape or resell lead data, or contact customers using details obtained other than through a paid unlock. We may suspend or remove any account that breaches these terms.

We process personal data in line with UK GDPR. Customer contact details are released only to a contractor who has paid to unlock that specific lead, or to an active CONNECTFLOOR member under their membership, and must be used only to quote for and carry out the requested work.

We may update these terms from time to time; the version published on this page applies. For questions about these terms, contact us at hello@connect-floor.co.uk.